CWA District 13
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Telephone Numbers for Assistance to Verizon Employees

ABSENCE  

Call in to your Absence Administrator 1st day.  If you know your absence will extend beyond 8 days, contact Met life @800-638-4228

ADOPTION REIMBURSEMENT 

1-800-323-5594
Your union contract entitles you to reimbursable expenses.

AETNA Member Services                 

1-800-247-5482
CAT (Care Advocate Team)   1-800-964-5014 or www.CATcanHelp.com

CHILDREN

National Center for Missing & Exploited Children
1-800-843-5678

Commuter Spending Accounts

Offers a tax-effective way to pay for certain transportation and parking expenses.  The program allows eligible employees to request that before and after tax payroll deductions be deposited into transportation and/or parking accounts for eligible commuting expenses. 

CONCESSION Service for fGTE Employees

Once you receive your bill, make a duplicate copy and pay it.  On the copy, put your name, social security number, and label as "Verizon Active former GTE employee". 

Send copy of bill w Form 20-1545 if you are fGTE in franchise and Form 20-1589 if you are out of franchise.

Retirees who are OOF should contact Acordia National on 1-800-898-3886.

Credit Reporting Information 

1-800-567-8688

Credit information went public starting July 1, 2003.  The four major credit bureaus in the US (Equifax, etc.) are now allowed to release credit information, mailing addresses, phone numbers, etc. to ANYONE who requests it.  By calling this number, you can either permanently or for five (5) years remove your name from mailings for firm offers of credit or insurance.

Civil Rights

Pennsylvania Human Relations Commission –assists w complaints of job, housing and other discrimination
717-787-9780

EEOC Federal Agency          
215-440-2600

Discounts thru Verizon

Access the company EWeb.Verizon.com  Click at left side of page "I want to…" and click onto "get discounts here". 

Domestic Violence

National Domestic Violence Hotline
800-799-SAFE or www.ndvh.org

VZ Life EAP                           
800-845-0632

National Center for Victims of Crime –Stalking Resource Center
800-FYI-CALL or www.ncvc.org

Donate A Wireless Tele          
1-888-901-SAFE or www.donateaphone.com

Educational Services thru Future Link

1-800-497-5465 or www.VZFutureLink.Net

Access to the following:

  • Home Study Courses
  • Career & Educational Planning Workshops
  • Prep Courses
  • Order Future Link Package
  • Tuition Assistance

EEOC Information Line                  

1-800-669-4000 or www.eeoc.gov

Verizon Workplace Concerns     
1-800-856-1885

Employee Assistance Plan – VZ Life

1-800-845-0632

You and your dependents are entitled for up to five (5) free Counseling sessions per issue.

Fitness Centers

-On-Site Fitness Centers – take advantage of On-Site Fitness Centers offered at 20 Verizon locations.  Degreed fitness professionals and certified personal trainers are available to help you start an exercise program or enhance your current regimen.  And, you can pay for your membership using convenient payroll deductions.

-GlobalFit Health Club Network 
1-800-295-1500
Staying physically active is critical to good health and regular exercise supports Verizon's effort to lower healthcare costs.  The GlobalFit HealthClub Netowrk offers you and your family access to a network of more than 2,000 pre-evaluated fitness clubs with low affiliation fees, month-to-month memberships and discounted rates. 

Fitness/Health

Weight Watchers – to learn more for discounts, to register, or to find out if your location offers " at work" meetings. 
1-866-896-9555

Foundation 

1-800-360-7955 or www.verizon.com/foundation

Matching Gift & Volunteers Program, Grant Information, Scholarship, Literacy, Domestic Violence Program

Health Care

CWA Health Care Benefits Coordinator

John Petrini: 1-800-627-0200
Questions on Vision, Health & Dental Care Plans

Vickie Kintzer:  1-866-248-4449
Questions regarding Met Life/FMLA-Mid Atlantic Region

Bill Sonnik:  888-571-7218
Questions regarding MetLife/FMLA-Chesapeake Region

Retiree Health Care Benefits Coordinator
Sue Anderson: 888-324-4969             

HR Help Line 

1-877-Ask VZ HR (1-877-275-8947)
Or @ www.resources.hewitt.com/Verizon – type in SS# & Passcode

Life & Personal Events
–  Absence Administration, Update Marital Status, Update Dependent Information, Notification of Death, Birth & Deduction, Update Personal Information, Employment Verification 

Compensation & Benefits
-  Absence Administration, Savings-Retirement &Pension, Verizon Payroll  Services Voice Portal, Health Care, Other HR Programs, Life & Other Insurance, Disability Coverage & Elections

Your Career
-  Job Opportunities, Training & Continuing Education, Service Bridging, Leaving the Company, Performance Management, Relocation Services

Work Events
-  Absence Administration, Performance Management, Service Bridging, Leaving the Company, All Other

ID Theft

Report all suspicious contacts to the Federal Trade Commission through the Internet at www.consumer.gov/IDtheft or by calling the ID Theft Hotline @ 1-877-IdTheft (877-438-4338)

VZ Life 

1-800-845-0632

(You may be entitled to a free 60 Minute Consultation with a trained and experienced Fraud Resolution Specialist.)

Equifax                       1-800-525-6285 or www.equifax.com

Experian                     1-888-397-3742 or www.experian.com

TransUnion                 1-800-680-7289 or www.transunion.com

Insurance

Verizon ADVANTAGE – Auto & Home Insurance
1-800-240-4660

Legal Services

1-800-452-9425

Marrow Donor Program                   

1-800-526-7809 or www.marrow.org

MEDICAL

CWA Health Care Benefits Coordinator-John Petrini @  1-800-627-0200
CWA Health Care Benefits Coordinator-Vicki Kintzer @ 1-866-248-4449

Aetna – Claims & Member Services              
1-800-247-5482

Dental – Metropolitan Life Response Center
1-800-988-8331
(Request List of Dentists, Claims, ID Cards)

DMO – Aetna                                                 
1-800-843-3661

Lasik Discount Information  
1-877-999-7006

Medco Prescription Drug Plan                      
1-877-877-1878 or www.merck-medco.com

Mental Health/Substance Abuse 
1-800-845-0632 (VZ Life)

MetLife
1-800-638-4228

MetLife Disability Response Center 
1-800-638-4228
(Questions on STD Claims)

Vision – Davis Vision                                     
1-877-999-7006 

PAYROLL Services/VERIZON 

1-800-932-7947

Physicians Medicine Assistance Program

Offers drugs at reduced or no cost – http://www.fpcmeds.com

Pioneers-Member Services Resource Center

1-800-976-1914

Real Estate Customer Service Center

For immediate attention to work environment  
888-696-3973

For non-emergency request submit request via web @ www.verizon.com 

  • Temperature Guidelines
  • Cleaning Problems

Retiree Information 

CWA Retiree Health Care Benefit Coordinator
Sue Anderson: 1-888-324-4969

CWA Retiree Coordinator
Ray Myers: 1-717-442-8323

Savings Plan

Verizon Savings Plan                         
1-888-457-9333 or http://netbenefits.fidelity.com

(Check your balance)

Security

Corporate Security Hotline:  1-800-997-3287

Social Security Administration 

1-800-772-1213

Tuition Assistance                            

1-800-497-Link or www.vz-futurelink.net
Verizon Password – 10000

Union Plus  

1-800-472-2005
(Visit www.unionplus.org for complete list of services available to you as a CWA Member)

Verification

The Work Number – employment and income information verified
1-800-367-2884 or www.theworknumber.com

Verizon Benefits Center 

1-877-4VZBENS (1-877-489-2367)

Verizon Hot Line

1-877-275-8947

WAVE

Weight Watchers @866-896-9555

Verizon HealthZone has four different Weight Watchers program offerings for Verizon employees and their families – Weight Watchers @Work; Weight Watchers Vouchers; Weight Watchers On Line and Weight Watchers at Home.

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